Frequently Asked Questions

A bioactive enclosure is a living ecosystem that replicates your animal's natural habitat — including the soil composition, microorganisms, fungi, live plants, and environmental cycles of the biome it originates from. Unlike a standard tank, a bioactive setup is largely self-regulating: the microfauna process waste, the plants cycle nutrients, and the whole system supports itself with minimal intervention. The result is an animal that doesn't just survive — it thrives. → Full bioactive FAQ on our Homepage 

Yes, custom bioactive enclosures are one of our core specialisations. Every build is a 1-of-1, designed around your specific species, space, and budget. Choose your size and ecosystem on our Custom Enclosures page, fill out the quote form, and a designated enclosure designer will contact you within 24 hours. → Full custom enclosure FAQ on our Custom Enclosures page 

We offer seven signature Australian ecosystems: Littoral Rainforest, Rocky Shrublands, Mangrove/Riverbank, Dry Sclerophyll Forest, Wet Sclerophyll Forest, Arid/Desert, and Custom/Hybrid builds. Every ecosystem is adjusted to suit your specific species. → Browse all ecosystems on our Custom Enclosures page

Yes, In NSW you must hold a current Reptile Keeper License to legally keep a reptile, and a separate license for native frogs. We're required to sight your licence before completing a sale. If you don't have one yet, our Reptile & Frog Licensing page has a full step-by-step guide. → Full licensing FAQ on our Store page

Yes, we ship live reptiles, frogs, and invertebrates across Australia via Australia post, and Same day freighting companies (reptiles, frogs). All live orders dispatch on Mondays and Tuesdays only to protect animal welfare in transit. → Full shipping and DOA FAQ on our Store page

Contact us within 2 hours of delivery with photo or video evidence of the animal in the original, unopened packaging. Confirmed DOA claims are resolved with a replacement animal or store credit. Full details are on our Shipping Policy page. → Full shipping FAQ on our Store page 

Shop 5, 450 Elizabeth Street, Surry Hills NSW 2010. Open Wednesday–Friday 11am–6:30pm, Saturday–Sunday 11am–4pm. Closed Monday and Tuesday. Note that in-store stock varies from what's listed online. → Full visit FAQ on our Homepage

Yes, we run in-store workshops on bioactive enclosure setup, reptile care, and licensing. We also offer educational kits, in-school programs, and ecosystem display rentals for schools and institutions. → Full workshops FAQ on our Workshops & Services page

Yes. We're one of Australia's largest zoo enclosure builders and work with zoos, wildlife sanctuaries, schools, and museums across the country. For institutional enquiries contact info@biotastudio.com.au. → Full custom enclosure FAQ on our Custom Enclosures page

Email: info@biotastudio.com.auPhone: (02) 8542 3230 In person: Shop 5, 450 Elizabeth Street, Surry Hills NSW 2010 Or use the contact form on our Contact Us page.